Organizational behavior is a study
and application of managerial skills and knowledge to people in the
organization to investigate individual and group behavior. Various concepts and
models in the field of organizational behavior
attempt to identify, not only the human behavior but also modify their
attitude and promote skills so that they can act more effectively. This is done
scientifically; therefore, organizational behavior field is a scientific discipline. The
knowledge and models are practically applied to workers, groups and
organizational structure that provide tools for improved behavior and dynamics of relationship. The field of organizational
behavior also provides various systems
and models for international relationship that are applied to organizations.
Leaders must look for indicators (effects) of individual behavior and of groups in any organization. Indicators
have a root cause beneath. As a leader, it is that symptom, which must be
evaluated, and cause of human behavior established
so that if the behavior is good, the
manager can establish the norms of behaviour. If the behavior is not conducive to achieve the organisastional
objective then suitable alternative model can be applied to channelize
individual behavior towards an
appropriate organizational value system and individual behavior modified.
An organization has three basic
elements namely, people, structure, and technology. An organization must have
suitable organizational structure, with appropriate number of tier and
reporting system properly explained. Principle of unity of command, delegation
of authority and responsibility, formulation of objectives and its allotment to
various groups is very important so that workers achieve a required level of
job satisfaction. They must be trained to handle sophisticated machines and
equipment. It is the people, their value system, and faith in the leadership
that make an organization. Leader must be able to describe, understand, predict
and control individual behavior in the
organization. This is explained in the succeeding paragraphs.
(a)
Describe:
Study of
organizational behavior is based on
scientific methods, which have been applied on human beings. It is a science,
that analyses as to how people behave in different situations in the
organization. A manager should be able describe the behavior of each of the individuals under his command,
identify attitude, and be able to pinpoint his behavior so that the situation in the organization is
under control.
(b)
Understand:
Leaders must
understand human behavior as to why
people behave in particular manner and try to identify reasons so that
corrective actions can be taken.
(c)
Predict:
By frequent
closer interaction, a leader is in a position to identify the nature of
workers. Some are more productive while the others are tardy and disruptive. In
such situation, a leader should be able to handle each individual differently
so that his or her actions can be channalized to higher productivity.
(d)
Control:
Managers in the organizations should train
their subordinates continuously; aim being development of skills, promotion of
productivity and improvement of individual behaviour. It is a continuous
process on the part of manager. He must lay down control measures so that the
energy of workers is diverted towards organizational objectives. Communication
should be used to ensure that the behavior
of individual is controlled. Environment has a great impact on human
behaviour. Appropriate internal environment would help organizations to built
favourable work environment that will help individuals and groups within
organizations to work effectively towards higher productivity.
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