Ans: Mediation is a voluntary and
confidential process in which a neutral third-party facilitator helps people discuss
difficult issues and negotiate an agreement. Basic steps in the process include
gathering information, framing the issues, developing options, negotiating, and
formalizing agreements. Parties in mediation create their own solutions and the
mediator does not have any decision-making power over the outcome.
When it is required:
When interpersonal conflict occurs, the
most common approach to resolving it is negotiation- an interplay and dialogue
between the disputants and their representative aimed at resolving the
conflict. If negotiation does not resolve the conflict, and if the conflict
involve legal issues, litigation is the only option many disputants see as
recourse.
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any suggestion on my side