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What is Mediation, why it is recommended the most?

Ans: Mediation is a voluntary and confidential process in which a neutral third-party facilitator helps people discuss difficult issues and negotiate an agreement. Basic steps in the process include gathering information, framing the issues, developing options, negotiating, and formalizing agreements. Parties in mediation create their own solutions and the mediator does not have any decision-making power over the outcome.
When it is required:
When interpersonal conflict occurs, the most common approach to resolving it is negotiation- an interplay and dialogue between the disputants and their representative aimed at resolving the conflict. If negotiation does not resolve the conflict, and if the conflict involve legal issues, litigation is the only option many disputants see as recourse. 

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