Socialization can be conceptualized as a
process made up of three stages.
a. Pre-arrival Stage:
This stage explicitly recognizes that each
individual arrives with a set of organizational values, attitudes, and
expectations. For instance, in many jobs, particularly high skilled and
managerial jobs, new members will have undergone a considerable degree of prior
socialization in training and in school. Pre-arrival socialization, however,
goes beyond the specific job. The selection process is used in most
organizations to inform perspective employees about the organization as whole.
In addition, of course, interviews in the selection process also act to ensure
the inclusion of the “right type” determining those who will fit in. Indeed, the ability of the individuals to
present the appropriate face during the selection process determines their
ability to move into the organization in the first place. Thus success depends
upon the degree to which aspiring members have correctly anticipated the
expectations and desires of those in the organization in charge of selection.
b. Encounter Stage:
Upon entry into the organization, new members
enter the encounter stage. Here the individuals confront the possible dichotomy
between their expectations about their jobs, their supervisors, and the
organization in general and reality. If expectations prove to have been more or
less accurate, the encounter state merely provides a reaffirmation of the
perceptions generated earlier. However, this is often not the case. Where
expectation and reality differ; new employees must undergo socialization that will
detach them from their previous assumption and replace these with the
organization’s pivotal standards.
c. Metamorphosis Stage:
Finally the new member must workout any
problems discovered during the encounter stage. Metamorphosis is complete as is
the socialization process – when new members have become comfortable with the
organization and their work teams. In this situation they will have
internalized the norms of the organization and they understand and accept these
norms. New members will feel accepted by their peers as trusted and valued
individuals. They will have gained an understanding of the organizational
system- not only their own tasks but the rules, procedures and informally
accepted practices as well. Finally they will know how they are going to be
evaluated. They will know what is expected of them and what constitutes a good
job. Consequently, successful metamorphosis should have positive effect on a
new employee’s productivity and the employee’s commitment to the organization,
and should reduce the likelihood that the employee will leave the organization
any time soon.
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