Stage 1: General Introduction
The human
resources department typically administers this preliminary, general
introduction stage. This stage typically has two parts: the first about the
employing firm itself and the second about the specific job. In the first part,
new recruits are introduced to the firm, its aims, objectives, culture,
organizational structure, strategic plan, customers/market and history. The
second part entails recruits often being given a tour of the firm's facilities,
introduced to procedures, policies and job-specific information (such as
employee activities, services, incentives, benefits, employee relations, fair employment
practices and overtime provisions). The general introduction stage can be a
one-day program or take longer, depending upon the size of the firm and the
number of employees undergoing orientation.
Stage 2: Specific Orientation
Specific
orientation follows the general introduction stage. In this stage, an employee
is given job- or task-specific orientation typically by her immediate
supervisor. Information about a particular department, its facilities
(lunchroom, lavatory, and coatroom) and employees, general information about
breaks, absences, parking facilities and personal phone call/email/Internet
policy, and standards of performance and essential job functions are made
clear. Some organizations assign "buddies," who are existing employees,
to new recruits to facilitate this process. This stage can also include
instructions on safety precautions and job health, safe use of protective
devices and equipment, fire protection procedures and smoking regulations,
states Courtney Price in her book "Group Practice Personnel Policies
Manual."
Stage 3: Follow-up
Perhaps the
most important orientation stage is the follow-up stage. In this stage a
supervisor meets with an employee to inquire about issues and questions raised.
The follow-up stage is important because it allows management to measure the
effectiveness of the orientation program, address unanswered employee queries
and cover topics the general and specific orientation stages overlooked. The
follow-up stage typically ensues one week to one month after employee
induction.
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