Because management responsibilities are generally much
more task-oriented than some leadership responsibilities, one important way to
operationalize effective management is to discuss necessary skills. Skills are
different from traits or characteristics in that they are the ability to use
one’s knowledge and competences to accomplish a set of objectives. Effective
administration depends upon three personal skill sets: technical, human and
conceptual. The following is a discussion of each:
•
Technical skill:
knowledge about a proficiency in a specific type of work
or activity. This may include competencies within a specialized field,
analytical ability, or the ability to use appropriate tools and techniques. A
good example of this is the knowledge of software language and programming, the
company’s software products, and how to troubleshoot for clients when working
for a computer software company
• Human skill:
knowledge about an ability to work with people, often
considered “people” skills. These skills allow a manager to assist group
members when working cooperatively as a group to achieve a task or assignment.
Examples of this group of skills include being aware of one’s own perspective
on issues as well as your employees’ perspectives, knowing the needs and
motivations of your staff, and taking into account others’ needs during
decision-making.
• Conceptual skill:
The ability to
work with ideas and concepts. This skill set doesn’t involve working with
people or things, but focuses on ideas. A manager with good conceptual skills
will be comfortable talking about the ideas and details that shape their group
or organization. He or she is good at seeing the bigger picture and can
translate this understanding into words everyone understands. Each of these types
of skills is important for effective management, and are necessary within
different levels of management within a group or organization. Not
surprisingly, many of these skills are also useful for effective leadership,
generally within a slightly different context.
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