Common forms of conflict resolution include:
a) Negotiation
Negotiation is the
most basic means of settling differences. It is back-and-forth communication
between the parties of the conflict with the goal of trying to find a solution.
Negotiation is a discussion among two or more
people with the goal of reaching an agreement. Broadly speaking, negotiation is
an interaction of influences. Such interactions, for example, include the
process of resolving disputes, agreeing upon courses of action, bargaining for
individual or collective advantage, or crafting outcomes to satisfy various
interests. Negotiation is thus a form of alternative dispute resolution.
Negotiation is the
most basic means of settling differences. It is back-and-forth communication
between the parties of the conflict with the goal of trying to find a solution.
b)
Meditation
Mediation is a voluntary and confidential
process in which a neutral third-party facilitator helps people discuss
difficult issues and negotiate an agreement. Basic steps in the process include
gathering information, framing the issues, developing options, negotiating, and
formalizing agreements. Parties in mediation create their own solutions and the
mediator does not have any decision-making power over the outcome
Mediation is defined as a negotiation to resolve differences
that is conducted by an impartial party. The mediation process is
considered private and confidential between the parties involved.
Mediation has two purposes. The first is to facilitate
the communication between parties so that they may, on their own accord, come
to a mutual agreement about a dispute. If that does not happen mediation
will take another form in which the mediator will take into account the facts
and evidence presented and make a prediction on how a court of law might decide
the matter. Mediation is most often the route taken in interpersonal
disputes such as divorce, estates, and other family matters.
c)
Conciliation
Conciliation is the least intrusive of
third-party processes. A neutral person agreeable to all parties is selected to
serve as conciliator. The conciliator serves as a go-between. Typically the
conciliator meets separately with each party in attempts to persuade the
parties to proceed with each other. Thus, the conciliator’s primary role is to
reestablish or improve communication between the parties. When the parties are
too angry to speak with each other, a conciliator may be all that is needed.
d)
Arbitration
Arbitration
is a process in which a third-party neutral, after reviewing evidence and
listening to arguments from both sides, issues a decision to settle the case.
Arbitration is often used in commercial and labor/management disputes.
Arbitration is a form of conflict resolution in which an
outside party, known as an arbitrator, evaluates a civil dispute between
parties and, in essence, acts as the "judge and jury." The
decision that the arbitrator makes is often binding upon the parties involved.
A court of law is, in no way, involved in arbitration and will only
interfere when there are egregious actions taken on the part of the arbitrator.
Arbitration is the most common form of alternate dispute resolution seen
in contract disputes.
e)
Adjudication
Adjudication
is the legal process by which an arbiter or judge reviews evidence and
argumentation including legal reasoning set forth by opposing parties or
litigants to come to a decision which determines rights and obligations between
the parties involved.
f) Litigation
Litigation involves the disputing
parties going into court to have a judge or jury decide the matter for them.
Litigation is by far the most costly form of legal conflict resolution
and many should attempt to resolve their differences with a form of alternate
dispute resolution prior to going down that path.
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