Claude Shannon developed this
model while trying to know what happens to “information bits” as they travel
from the source to the receiver in telephone communication. In the process, he
isolated the key elements of the Communication process, but missed out feedback
which was later added by his colleague, Warren Weaver.
The elements include:
a) The Communication:
All communication are composed of chains or systems;
and a system or chain is no stronger than its weakest link.
b) The information and
communication source:
The entity (individual, group or organisation)
that originates the message.
c) The Message:
The information itself, which
may be verbal or nonverbal, visual, auditory, or tactile.
d) The Transmitter:
The person, establishment (or equipment) that encodes
and transmits the message on behalf of the source; the transmitter may be the
source.
e) The Channel:
The avenue through which the
message is transmitted to the receiver.
f) The Destination:
the central nervous system (e.g. the human
brain) where the message is processed for final use.
g) Noise:
This is anything added to the
information signal but not intended by the information source, and therefore
causing distortion in the message.
Shannon and Weaver attempted
to do two things:
1) reduce the communication
process to a set of mathematical formulas
2) discuss problems that
could be handled with the model.
Shannon and Weaver were not
particularly interested in the sociological or psychological aspects of
communication. Instead, they wanted to devise a communication system with as
close to 100 percent efficiency as possible.
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