We all natural act or
react in a certain way when faced with conflict. No bad or wrong way. There are
ways that work better than others in certain situations. Thomas Kilmann with
the following matrix the various techniques used by the people to manage state
conflict developed:
Figure: Conflict
Management Strategies
There are times when it
is necessary to "force", and times when we can choose our battles.
If possible, try the
"Collaboration" strategy. It may be give surprising results, and in
any case will lose the conflict in the air, is replaced by solving a common
problem.
Instead of using the
words "you" and "I", we begin with the words "us"
and "we" use.
We stop taking
position, and begin to see the bigger picture and more creative about
solutions.
For success explain the
different strategies with your team, make the Kilmann Conflict Mode Instrument questionnaire,
and to try to use Collaboration strategy as possible.
Comments
Post a Comment
any suggestion on my side