TQM
is a strategy to improve the competitiveness, effectiveness and flexibility of
an organization for the benefit of all stakeholders. It is a way to plan, organize
and understand each activity and eliminate all wasted effort and energy spent
on organizations. This ensures that leaders reinforce a strategic overview of
quality and focus on prevention and not on compliance problems. Although
everything should be involved with it, it is to start at the top with
organizational leaders to be successful. All senior managers should demonstrate
their seriousness and dedication to quality, and central managers, as well as
the demonstration of their commitment, should make sure they inform the
principles, strategies and benefits for those who responsible. Only then is the
proper attitude spread throughout the organization. The basic requirement is a
sound quality policy, supported by plans and facilities to enforce it.
TQM has four
basic components
1. Put customers first
2. Make Continuous Improvement
3. Aim for zero defects
4. Training and development
Put Customers first
A quality product or service meets the needs and expectations of the customer. If a product or service has a high or low quality, determine how the consumer does it and whether the expectations of the consumer are satisfied or exceeded. See quality. If customers do not come first, customers' expectations will be hard to enjoy and therefore can not achieve quality. Customers can come first through various initiatives, including
1. Put customers first
2. Make Continuous Improvement
3. Aim for zero defects
4. Training and development
Put Customers first
A quality product or service meets the needs and expectations of the customer. If a product or service has a high or low quality, determine how the consumer does it and whether the expectations of the consumer are satisfied or exceeded. See quality. If customers do not come first, customers' expectations will be hard to enjoy and therefore can not achieve quality. Customers can come first through various initiatives, including
• Market
research exploration to discover the needs of the consumer so that the organization
can develop products and services that exceed the needs of their customers.
• Finds all
customers, both inside and outside. Internal customers are employees of the
organization and are known as customers when they approach each other for a
service. External customers are all non-employees (of the organization) who
approach the organization in connection with a service or product.
• Effective
systems for customer service.
• Ensure that
all service standards are met.
• Listening to
insights and opinions of customers. Respond to customer images, including
resolving customer complaints in a way that meets their expectations. Once
complaints from customers have been resolved, they must be studied to prevent
future repetition.
Make Continuous Improvement
The Japanese term "kaizen" contributed to this ingredient. Kaizen believes that there are no limitations on continuous improvement. This means that a TQM organization will continue to try to improve their product / service and raise quality standards. A TQM organization will also have a rate change positively, regardless of whether the change involves changes in the process or changes in customer needs and expectations. This is because changes will allow the organization to develop and explore quality.
Aim for Zero Defects
There are several reasons behind the goal of eradicating the defects. Defects are expensive because the customer's trust in the product is reduced. It is also more expensive to correct defects than to prevent them from occurring in the first place. Defects can be reached at zero by a combination of quality assurance and quality control.
Make Continuous Improvement
The Japanese term "kaizen" contributed to this ingredient. Kaizen believes that there are no limitations on continuous improvement. This means that a TQM organization will continue to try to improve their product / service and raise quality standards. A TQM organization will also have a rate change positively, regardless of whether the change involves changes in the process or changes in customer needs and expectations. This is because changes will allow the organization to develop and explore quality.
Aim for Zero Defects
There are several reasons behind the goal of eradicating the defects. Defects are expensive because the customer's trust in the product is reduced. It is also more expensive to correct defects than to prevent them from occurring in the first place. Defects can be reached at zero by a combination of quality assurance and quality control.
Training and
Development
An organization should train its employees to make sure that they understand the principles of TQM. An employee of the TQM organization must understand how the TQM must be maintained or maintained and how the employee assures that the organization is under TQM. Unless every employee receives TQM and believes in it, it is difficult for the organization to use TQM.
An organization should train its employees to make sure that they understand the principles of TQM. An employee of the TQM organization must understand how the TQM must be maintained or maintained and how the employee assures that the organization is under TQM. Unless every employee receives TQM and believes in it, it is difficult for the organization to use TQM.
Effective
leadership begins with the development of a mission statement followed by a
strategy, which translates into action plans through the organization. These,
combined with a TQM strategy, should result in a quality organization with
satisfied customers and good business results. The 5 requirements for effective
leadership are:
• The
development and publication of corporate identities, values and objectives,
often as a mission statement.
• Personal
participation and acting as a role model for a culture of total quality
• Developing clear and effective strategies and supporting plans for achieving missions and goals
• Developing clear and effective strategies and supporting plans for achieving missions and goals
• Review and
improve management system
•
Communicating, motivating and supporting people and stimulating effective
employee participation
The task of
implementing TQM can be daunting. The following is a list of points that
leaders should consider; they are a purification of the various beliefs of some
of the quality gurus:
• The
organization needs a long-term commitment for continuous improvement.
• Bring
philosophy of zero error / defect to change culture for the first time
• Train people
to understand the relationships between customers and suppliers
• Do not buy
products or services for only the price - view the total cost
An interesting discussion will be worth comment. I’m sure that you should write much more about this topic, it will not often be a taboo subject but typically persons are inadequate to dicuss on such topics. To another. Cheers AMREP Singapore
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