Principles of TQM

1. Add value to the process
2. Deliver quality on time all the time
3. Base business relationships on mutual trust and confidence
4. Train individuals and teams to solve problems
5. Empower employees to be responsible
6. Deed 'ownership' of process to employees
7. Implement the new technology
8. Collect, measure and evaluate data
9. Develop 'win-win' scenarios
10.  Develop a master plan
11. Plan for all contingencies
12. Make zero defects and accidents your goal
13. Qualify your sources and suppliers
14. Deliverability
15. Meet the needs of your customers
16. Improve continuously and always


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