Principles of TQM

1. Add value to the process

2. Deliver quality on time all the time

3. Base business relationships on mutual trust and confidence

4. Train individuals and teams to solve problems

5. Empower employees to be responsible

6. Deed 'ownership' of process to employees

7. Implement the new technology

8. Collect, measure and evaluate data

9. Develop 'win-win' scenarios

10.  Develop a master plan

11. Plan for all contingencies

12. Make zero defects and accidents your goal

13. Qualify your sources and suppliers

14. Deliverability

15. Meet the needs of your customers

16. Improve continuously and always