TQM is a strategy to improve the competitiveness, effectiveness and flexibility of an organization for the benefit of all stakeholders. It is a way to plan, organize and understand each activity and eliminate all wasted effort and energy spent on organizations. This ensures that leaders reinforce a strategic overview of quality and focus on prevention and not on compliance problems. Although everything should be involved with it, it is to start at the top with organizational leaders to be successful. All senior managers should demonstrate their seriousness and dedication to quality, and central managers, as well as the demonstration of their commitment, should make sure they inform the principles, strategies and benefits for those who responsible. Only then is the proper attitude spread throughout the organization. The basic requirement is a sound quality policy, supported by plans and facilities to enforce it. TQM has four basic components 1. Put customers first 2. Make Continuo...
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